This document regulates the conditions governing the purchase or acquisition of products made through the Automòbil Club d’Andorra (ACA CLUB) website and, therefore, the relationship between ACA CLUB and third parties (hereinafter “Users”) who purchase products through the web portal www.aca.ad.
In addition to reading these conditions, and prior to accessing, browsing and/or using this website, Users are obliged to have read ACA CLUB’s Legal Notice, Privacy Policy and Cookies Policy.
On requesting the acquisition of a product or contracting a service through this web portal, Users agree to be bound by these conditions and by all of the above, and in the event that they do not agree, they should not access the website, nor use it for the acquisition of any product.
Any questions that Users may have in relation to these conditions may be directed to ACA CLUB, using the contact details provided below or, where appropriate, using the contact form.
ACA CLUB, Carrer Babot Camp no. 13, Andorra la Vella, telephone (+376) 803 400.
Registered company number 13/2003 and NRT U-800094-P.
Access, browsing and use of the website implies that the User accepts, from the moment of accessing the site, all of the terms and conditions hereby established, as well as any subsequent changes, notwithstanding the application of relevant legal regulations, which may also be applicable.
The User assumes responsibility for the correct use of the website and declares to be over 18 years of age and possess the legal capacity to enter into contracts through the use of this website.
In addition, the User must provide true and correct information in relation to data requested at the time of placing an order.
These terms and conditions regulate the purchase and sale of the products offered on this website as well as the electronic contracting of services.
ACA CLUB reserves the right to change these conditions at any time, without prior notice to the User, by publishing these changes on the website, without this affecting compliance with any existing contracts. The User will be responsible for consulting the terms and conditions in effect at any time of accessing, browsing and/or using this website which will apply to the acquisition of products or the contracting of any services from ACA CLUB.
ACA CLUB reserves the right to change the details of any product offered on the website. In the event of errors or inaccurate information relating to prices, products, services or service descriptions that may have directly motivated the User to make a purchase or contract, then this may be revoked at no cost to the User. These terms and conditions are a complement to and form a part of the Privacy Policy and Legal Notice of this website.
Both access and browsing, as well as the purchase or contracting of any of the products and services offered on the website require, and therefore imply, the express acceptance of these terms and conditions by the User.
Through this website, the User has the possibility of acquiring merchandising products, products linked to ACA CLUB services and ACA CLUB services.
Users may make purchases on the website by the means and in the ways established. This will follow the purchase process and/or online purchase procedures of www.aca.ad, by which several products can be selected and added to the basket or final purchase space. Similarly, the User will be required to enter and/or verify the information requested at each step of the process, however during the purchase process, prior to making payment, these data may be modified.
Subsequently, the User will receive an email confirming that ACA CLUB has received their purchase request, i.e., confirmation of the purchase order.
Once the purchase process is complete, the User will consent to the website generating an electronic invoice that will be sent to the User by email.
All communications, purchase orders and payments effected during the transactions carried out on the website will be filed and stored in ACA CLUB’s digital records as a means of proof of the transactions, always respecting the reasonable conditions of security and the laws and regulations in force that apply in this regard and, especially, in accordance with the provisions of Law 29/2021, of 28 October, on Data Protection and all corresponding regulations.
The languages of use in which the purchase process will be carried out and in which the contract will be formalized will be: Catalan, Spanish, French, and/or English.
Each product purchased and/or service contracted through the portal will be sent to the delivery address indicated by the User once the payment has been verified, within the legally established maximum delivery period of thirty (30) days.
Shipping costs are not included in the price of the products. At the time of purchasing the products or contracting services, the User will be informed of the exact cost of shipping. Any costs corresponding to customs and duty charges are not included in the price of the products and, where applicable, will be paid by the User.
The User undertakes to provide an address to which the delivery of the order can be made within the usual hours of the delivery of goods. In the case of a failure to comply with this obligation, ACA CLUB shall have no liability for the delay or impossibility of delivery of the order.
The prices displayed on the website are final, in euros (€) and include taxes.
Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already received an order confirmation.
In order to proceed with the payment of an order, the User will be redirected to a virtual POS where they must enter their credit card details and authorize the transaction. The contract between ACA CLUB and the User shall be deemed formalized as soon as ACA CLUB has received full payment for the product or service. It is considered that the purchase becomes effective at the time the User clicks the button called “Process order". At that time, it is understood that the monitoring of all phases of the electronic contracting procedure and the inclusion of all requested data is, together with the final express acceptance of the conditions, a clear and direct manifestation of the User’s willingness to accept the general terms and conditions of sale.
Payment must be made by means of Virtual POS VISA or MasterCard. If the product and/or service contracted involves the payment of a periodic fee, the IBAN will be requested.
ACA CLUB states that it does not have access to nor store sensitive data related to the means of payment used by the User. Only the entity that processes the payment has access to this data for the management of payments and fees.
The payment process operates over a secure server utilising the TLS (Transport Layer Security) protocol. This is a cryptographic protocol that provides secure communication over the Internet, so that data transmitted to ACA CLUB is encrypted, thus preventing it from being read or manipulated by third parties.
The User has the right of withdrawal, and may contact ACA CLUB by email to the address comercial@aca.ad and withdraw from the purchase within seven (7) working days of receipt of the product.
The User will be responsible for the cost of returning the product or service, including transportation, fees, duties, tariffs and other taxes that may be incurred as a result of the return.
The right of withdrawal may not be exercised when the products have been opened, used or are not returned in their original packaging and are not in perfect condition. In the case of services, the right of withdrawal may not be exercised when the services have been used at least once.
In the event of the delivery of a defective product, ACA CLUB will make every effort to replace the product with the same or a similar alternative. Once the correct execution of the return and the proper respect of the terms and conditions of return are verified, ACA CLUB will proceed to activate the mechanisms of replacement or refund. If the customer does not wish to have the product replaced and opts for a refund, the amount corresponding to the refund will be credited in the same way in which the customer made the original payment.
Should any of these terms and conditions be declared null and void in a final decision issued by a competent authority, the remainder of the clauses shall remain in force, without being affected by this declaration of nullity.
The relationship between the User or customer and ACA CLUB shall be governed by these general terms and conditions of sale established for this purpose. In all matters not provided for, the relevant Andorran regulatory provisions in force shall apply, in particular those relating to the rules for the protection of consumers and users.
Similarly, for all questions and litigations to which the interpretation, application and execution of the contract between the parties may give rise, the parties submit to the exclusive jurisdiction of the magistrates and courts of Andorra.
For complaints, claims, or to exercise any of their rights, Users may do so by email to comercial@aca.ad.
Similarly, the User has access to the official consumer complaint, claim and denunciation forms at the following link: https://www.comerc.ad/reclamacions-consum.